Faqs

Yes! If your unit isn’t ready for early check-in, you’re welcome to drop off your luggage so you can start enjoying your day. Just let us know in advance so we can coordinate and make the process easy for you.

Absolutely — daytime visitors are welcome! We just ask that:

● Only registered guests stay overnight.

● Total overnight occupancy remains within the limit noted in your booking. If you plan to have extra guests or host a gathering, just give us a heads up. We're happy to work with you to ensure everything goes smoothly and stays within our house rules.

We love dogs! They're welcome with an additional cleaning fee, which varies by unit. For stays longer than 1 week, a deeper cleaning fee and larger security deposit may apply. Limit: 2 dogs per reservation, with a combined weight of no more than 60 lbs. Pleasenote:Cats are not allowed due to allergies among our cleaning staff and some guests

Our cancellation policy may vary by property, platform, and length of stay. Please reach out for more information.

Please respect quiet hours from 10 PM to 8 AM. We want all guests (and neighbors!) to enjoy a peaceful environment.

Yes! We offer weekly and monthly discounts. Reach out if you're staying longer than 30 days—we’d love to work something out.

Yes. Verification of a valid government-issued ID is required for all stays. Some stays may also require a security deposit Please inquire for additional details

Most of our properties include in-unit or shared laundry access. Details are provided in the listing and check-in guide.

Yes! Each kitchen comes fully equipped with cookware, dinnerware, and basic cooking essentials like oil, salt, and pepper.

We provide a professional cleaning before your arrival and after check-out. For extended stays, we offer optional mid-stay cleanings for an additional fee.

Absolutely. All of our properties come with high-speed internet, perfect for remote work or streaming.

Yes, all of our properties come with free parking—either on-site or street parking. Check your welcome message for specifics per location.

We totally understand—travel plans don’t always line up perfectly. Early check-in and late check-out may be available depending on the schedule. Just reach out and we’ll do our best to accommodate you

Here’s how it works:

Early Check-In:

Up to 1 hour early (by 3 PM): Complimentary if available

Up to 6 hours early (as early as 10 AM): $75 fee

Late Check-Out:

Up to 4 hours late (by 3 PM): $75 fee

We’re happy to help make your stay as smooth and stress-free as possible!

Yes! Most of our properties offer convenient self-check-in via smart lock or lockbox. We’ll send detailed instructions prior to your arrival.

Check-in is anytime after 4 PM, and check-out is by 11 AM