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Privacy Policy

Privacy Policy for Splendor Homes

Effective Date: 5/14/2025

At Splendor Homes, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information across our website (www.staywithsplendor.com), communications, and services (collectively, the "Services"). By using our Services, you consent to the data practices described in this Policy.

If you have any questions or concerns, please contact us at innovativesellersolutions@gmail.com.


1. Information We Collect

We collect personal information in several ways, including directly from you, automatically during your use of our Services, and from third-party partners.

Information You Provide:

  • Contact information (e.g., name, phone number, email)

  • Booking details and identification for check-in

  • Preferences to personalize your stay (e.g., temperature, child needs)

  • Communication details (email, SMS, phone)

  • Payment info (processed by secure third-party vendors)

  • Job application info (if applicable)

Information We Collect Automatically:

  • IP address, browser type, device ID, and site usage details

  • Stay history and smart device usage at our properties

  • Security-related data (e.g., camera footage in common areas, noise sensors)

  • Wi-Fi access logs (for functionality and safety only)

Information from Third Parties:

  • Booking partners (e.g., Airbnb, Vrbo)

  • Identity and background check providers (where permitted)

  • Social media or third-party login providers (e.g., Google, Facebook)

  • Business vendors and travel agencies


2. How We Use Your Information

We use your personal information to:

  • Provide and manage bookings and property access

  • Communicate with you regarding your stay and our services

  • Personalize your guest experience

  • Run background checks when legally required

  • Improve, maintain, and secure our platform and properties

  • Send promotional or service-related communications (with consent)

  • Comply with legal obligations

During public health situations (e.g., COVID-19), we may collect health-related disclosures to help protect guests and staff, in accordance with applicable laws.


3. When We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g., cleaning vendors, payment processors)

  • Booking platforms and referral partners

  • Landlords or property managers (if required for access/security)

  • Advertising and analytics providers (with your consent where required)

  • Law enforcement or regulators, if legally obligated

  • Successors in the event of a merger or acquisition


4. Cookies and Tracking Technologies

Splendor Homes uses cookies, analytics tools (e.g., Google Analytics, Hotjar), and tracking technologies to improve performance and personalize your experience. You can control cookie preferences through your browser.


5. Data Security

We use industry-standard safeguards to protect your information, including secure socket layer (SSL) encryption. However, no method is 100% secure, so we encourage you to reach out immediately if you suspect misuse.


6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Request data portability or restrict processing

  • Object to marketing or withdraw consent

  • File a complaint with a regulatory authority

California and European Union residents have specific rights under CCPA and GDPR, which we honor where applicable.


7. Children's Privacy

Our services are not intended for children under 16. If we learn we’ve collected data from a minor, we’ll promptly delete it.


8. International Data Transfers

Your data may be processed in the U.S. or other countries. We take appropriate steps to ensure your data remains protected during international transfers.


9. Policy Updates

This Privacy Policy may change from time to time. Updates will be posted on this page, and material changes will be communicated via email or site notice.


10. Contact Us

For questions, data requests, or concerns, contact:

Splendor Homes
Email: innovativesellersolutions@gmail.com
Website: www.staywithsplendor.com
Mailing Address: 3101 N. Central Ave, Ste 183 #3034, Phoenix, Arizona 85012